Our Supply Chain Guiding Principles

Customer Satisfaction

  • Execute only on thorough understanding of customer needs.
  • Commitments are a result of structured process. Once given, they are held sacred.
  • Provide transparency to supply chain customers. We operate to our competitive services offering.
  • Identify and resolve supply chain issues to the satisfaction of our customers.


  • Manage resources to maximize business objectives aligned to a single operational plan of record for all enterprise areas.
  • Plan to requirements and available resources to enable execution to commitments.


  • Adhere to documented process of record.
  • Continuously and systematically improve processes.
  • Enable employees with the tools, training and data to support customer requirements.